Faqs

  • Q: How long does shipping take?
  • A: Most items will arrive in 3 days or less. We typically dispatch the same day orders are received (excluding weekends). Large items may take longer.
  • Q: How much does shipping cost?
  • A: Only NZD$10.00 flat fee shipping regardless of the quantity or size of items. ​
  • Q: How do I pay?
  • A: Our online store accepts payment using Visa and Mastercard. Once processed, we typically fulfil your order on a same day dispatch.
  • Q: Can I pay later?
  • A: Hardware Kiwi is an online store and offers quality products at very competitive prices by minimising operating expenses. An account may be opened for large volume and dollar purchases. Please ph 09 828 9664 or complete the contact us form to see if you are eligible.
  • Q: Are you a NZ company?
  • A: Yes, Based in Auckland, Hardware Kiwi is 100% New Zealand owned and operated. Learn more
  • Q: What is your returns policy?
  • A: We typically replace or provide a refund providing you contact within 7 days of receiving your order. Please visit the Returns Policy for more details
  • Q: What are hinge gaps?
  • A: This is the distance between the hinge blades, when the hinge is closed.
  • Q: What is a bronzed finished?
  • A: This is a special treatment applied to the hinges, that achieves an antique bronze finish for stainless steel.
  • Q: What is the difference between 304 and 316 Stainless Steel
  • A: 316 stainless steel contains molybdenum, which greatly increases its resistance to salt air / water. It also makes it less prone to tea staining, which can affect 304.